In line with the government’s latest guidelines, we are delighted to announce our plan to reopen the Bombay Sapphire Distillery Visitor Experience on Monday 17^th May 2021. We can’t wait to have our tours, shop, café and bar open once again for you to enjoy, while continuing to keep safety as our number one priority – see here for the protocols you can expect when you arrive. If you have tickets booked for visits up to 16^th May 2021, we will be in touch directly to arrange your refund or rebooking, and we look forward to welcoming you back to the Distillery from 17^th May. Until then, our virtual experiences are available to book here and our online shop remains open here.

Our tour capacities are reduced and pre-booking in advance is essential
Entry to the still house is currently not available and so still house tours will be conducted through a large glass window
Visitors will be required to wear face masks throughout the entire experience – we will provide these for you on entry – and you will be temperature checked on arrival
There is signage at all entry points; in our car park, along the river and in the Entrance Hall
Hand sanitiser stations are available at entry to each new area
Queuing and one-way systems may be in operation
Perspex screens are in use at all till points
Staff will be wearing face masks and will be temperature-checked daily
The Mill Café has a reduced offering, your tour guide will explain how to place your order for food and drinks which will be either at the beginning or at the end of your tour, depending on the time of your visit
Due to social distancing and capacity limitations, the bar is only available to guests who have booked onto an experience.
Additional cocktail purchases outside of your complimentary tour cocktail are not available

• The Discovery Experience has a reduced capacity and is fully guided throughout
• The Gin Cocktail Masterclass also has a reduced capacity
• Entry to the still house is currently not available and still house tours will be conducted through a large glass window
• Due to social distancing and capacity limitations, the bar is only available to guests who have booked onto an experience & additional cocktail purchases outside of your complimentary tour cocktail are not available
• The Mill Café has a reduced offering, your tour guide will explain how to place your order for food and drinks which will be either at the beginning or at the end of your tour, depending on the time of your visit

You will not be able to wear your own face mask when you visit us, we will provide you with a surgical-style disposable face mask on arrival because as a manufacturing facility, we must maintain an approved standard specification of face mask to be worn by all staff and visitors to the distillery. We will provide bins for you to properly dispose of your mask as you leave.

We will provide a full-face shield for those who have medical exemption from wearing a face mask.

Currently we are unable to take cash payments at the distillery, transactions need to be by card only and contactless payments are preferred.

The Mill Café is open until 5.30pm each day for guests with experience tickets only. In line with our Coronavirus Policy, the Mill Café provides food and drinks to our tour guests at the end of their tour only. All orders will be served in takeaway containers and include antiseptic wipes and wooden forks for your convenience.

Your tour guide will explain how to place your order for food and drinks which will be either at the beginning or at the end of your tour, depending on the time of your visit.

Due to social distancing and capacity limitations, the bar is only available to guests who have booked onto an experience. Only complimentary tour cocktails are available at the Bombay Sapphire Distillery at this time. Furthermore we cannot allow guests to wait at the bar for other guests to finish an experience at this time.

You are welcome to visit the Gin Shop without a booking, please follow the signs to the distillery entrance and have your temperature checked upon arrival and a member of the team will direct you to the shop.

Unfortunately, due to social distancing and capacity limitations, only complimentary tour cocktails are currently available at the Bombay Sapphire Distillery. Furthermore, we cannot allow guests to wait at the bar for other guests to finish an experience at this time.

We stopped running our shuttle bus towards the end of last year due to the uncertainty presented by COVID together with our closure from November. We hope to review our need for an alternative service once we reopen on 17^th May 2021 and will keep guests advised via our website and social channels.

All gift cards and e-vouchers purchased directly from us which were due to expire whilst we have been closed, have been extended and are now valid until 31/12/2021. With our vouchers, you don’t need to have taken the experience before the expiry date, you just need to have used your voucher code to book before the expiry date.

If you have a voucher purchased from a third party, such as Virgin Experiences, you will need to contact them directly.

Your voucher can be used on any of our experiences available online – including our new Virtual Experiences. They can be used as a partial payment, and if you have any credit remaining this can be used in the Gin Shop whilst on site.

If you have an annual pass/members’ club pass that expired between 13th March 2020 and 20th July 2020, please email us at hello@bombaysapphire.com so we can arrange for an extension to your membership.

This voucher can now be redeemed against our Discovery Experience (which is currently a fully hosted tour), and you will be given a free gift on departure.

If you are booked onto an experience that is no longer available, your voucher can be used to book one of our experiences that is available, and any credit left on your voucher can be spent in the Gin Shop whilst on site, or on our online gift shop. Furthermore, if the experience you want to book exceeds the value on your gift voucher, you can top up your payment with cash.

Production of our gin has not stopped at any point, and operators in high vis orange clothing may be seen around our site. They are responsible for making gin, and therefore a 2m social distance must always be maintained and the operators must not be approached.

Please do not attend the distillery if you are showing any symptoms of COVID 19. All guests will be temperature checked on arrival and asked to sign to confirm that you do not have symptoms.
If you have symptoms, please get in touch with us at hello@bombaysapphire.com and we will arrange to move your booking.

If your booking is cancelled due to a national lockdown, we will be in touch to arrange a refund back to original payment method or a rebooking of your experience. Once we have made contact with you your request will be processed within 10 working days. (Please note that if your booking has been made in part with gift card/voucher and part cash, this will have to be fully refunded to gift voucher. If you choose to have your experience refunded to e-voucher this cannot be exchanged for cash at a later date.)

Take a look below to view a selection of photos of the new measures in place. We look forward to welcoming you when we reopen!