From 14 September 2020, there will be a new legal gatherings limit. When meeting with people you don’t live with you can socialise in groups of up to 6.

As a COVID-19 Secure venue with Visit England ‘We’re Good to Go’ certification, we will continue to offer our experiences, however online bookings will be limited to a maximum of 6.

If you wish to book for a group of more than 6, you must enquire directly to hello@bombaysapphire.com, where you will be asked to confirm that your group is from the same household or support bubble.

Children are included in the limit of groups up to 6.

• Our tour capacities are reduced and pre-booking in advance is essential
• Entry to the still house is currently not available and so still house tours will be conducted through a large glass window
• Visitors will be required to wear face masks throughout the entire experience – we will provide these for you on entry – and you will be temperature checked on arrival
• There is signage at all entry points; in our car park, along the river and in the Entrance Hall
• Hand sanitiser stations are available at entry to each new area
• Queuing and one-way systems may be in operation
• Perspex screens are in use at all till points
• Staff will be wearing face masks and will be temperature-checked daily
• The Mill Café has a reduced offering, please place your order at the Admissions Hall Counter before your tour begins
• Additional cocktail purchases outside of your complimentary tour cocktail are no longer available

Our Discovery Experience is available, which is now fully guided by our Distillery Hosts. Our Gin Cocktail Masterclasses are also available, and our Gin Shop is open.

• The Discovery Experience has a reduced capacity and is now fully guided throughout
• The Gin Cocktail Masterclass also has a reduced capacity
• Entry to the still house is currently not available and still house tours will be conducted through a large glass window
• Additional cocktail purchases outside of your complimentary tour cocktail are no longer available
• The Mill Café has a reduced offering, please place your order at the Admissions Hall Counter before your tour begins

Currently we are unable to take cash payments at the distillery, transactions need to be by card only and contactless payments are preferred.

Unfortunately, due to social distancing and capacity limitations, only complimentary tour cocktails are currently available at the Bombay Sapphire Distillery. Furthermore, we cannot allow guests to wait at the bar for other guests to finish an experience at this time.

You are welcome to visit our Gin Shop if you do not have a booking, but access to our bar will be restricted to guests with experience tickets at this time. All visitors, whether on a tour or otherwise, must be temperature checked and wear a face mask.

We have reimagined our sit-down cafe menu and made a few small changes to bring you the same great food, delivered safely. All lunch orders will include antiseptic wipes and wooden forks for your convenience. Please order at the Admissions Hall Counter before your tour begins.

Please do not attend the distillery if you are showing any symptoms of COVID 19. All guests will be temperature checked on arrival and asked to sign to confirm that you do not have symptoms.
If you have symptoms, please get in touch with us at hello@bombaysapphire.com and we will arrange to move your booking.

You will not be able to wear your own face mask when you visit us, we will provide you with a surgical-style disposable face mask on arrival because as a manufacturing facility, we must maintain an approved standard specification of face mask to be worn by all staff and visitors to the distillery. We will provide bins for you to properly dispose of your mask as you leave.

We will provide a full-face shield for those who have medical exemption from wearing a face mask.

Production of our gin has not stopped at any point, and operators in high vis orange clothing may be seen around our site. They are responsible for making gin, and therefore a 2m social distance must always be maintained and the operators must not be approached.

Your voucher can be used on any of our experiences available online. They can be used as a partial payment, and if you have any credit remaining this can be used in the Gin Shop whilst on site, or on our online gift shop.

If you are booked onto an experience that is no longer available (Hosted Experience, Tasting Experience, Ultimate Experience etc.) then your voucher can be used to book one of our experiences that is available, and any credit left on your voucher can be spent in the Gin Shop whilst on site, or on our online gift shop. Furthermore, if the experience you want to book exceeds the value on your gift voucher, you can top up your payment with cash.

This voucher can now be redeemed against our Discovery Experience (which is currently a fully hosted tour), and you will be given a free gift on departure.

If you have an annual pass/members’ club pass that expired between 13th March 2020 and 20th July 2020, please email us at hello@bombaysapphire.com so we can arrange for an extension to your membership.

Take a look below to view a selection of photos of the new measures in place. We look forward to welcoming you!