Our tour capacities are reduced and pre-booking in advance is essential – https://www.bombaysapphire.com/distillery/tours-experiences
Please continue to respect the social distance of our team and others
There is signage at all entry points; in our car park, along the river and in the Entrance Hall
We ask that visitors wear face coverings in indoor spaces – you are welcome to wear your own face covering or alternatively we provide disposable face masks at our ticket desk
You will be temperature checked on arrival
Hand sanitiser stations are available at entry to each new area
Queuing and one-way systems may be in operation
Perspex screens are in use at all till points
Staff will be wearing face masks and will be temperature-checked on their arrival to work
Entry to the stillhouse is currently not available and so stillhouse tours will be conducted through a large glass window

• The Discovery Experience has a reduced capacity and is fully guided throughout
• The Gin Cocktail Masterclass also has a reduced capacity
• Entry to the stillhouse is currently not available and stillhouse tours will be conducted through a large glass window

We ask that visitors wear face coverings in indoor spaces. You are welcome to wear your own face covering or alternatively we provide disposable face masks at our ticket desk.

No problem – just let us know and we will provide a full-face shield for those who have medical exemption from wearing a face mask.

Currently we are unable to take cash payments at the distillery, transactions need to be by card only and contactless payments are preferred.

The Mill Café is open until 5.30pm each day for guests with experience tickets only. Take a look at our sample menu here.

You are welcome to visit the Mill Bar and the Gin Shop without a booking, please follow the signs to the distillery entrance and have your temperature checked upon arrival and a member of the team will direct you to the bar or the shop.

Yes, you can purchase cocktails in the Mill Bar and you don’t need to have booked an experience to visit for a drink.

We stopped running our shuttle bus towards the end of last year due to the uncertainty presented by COVID together with our closure from November 2020. Having reopened on 17th May 2021, we plan to review our need for an alternative service and will keep guests advised via our website and social channels.

Your voucher can be used on any of our experiences available online. They can be used as a partial payment, and if you have any credit remaining this can be used in the Gin Shop whilst on site.

All gift cards and e-vouchers purchased directly from us which were due to expire whilst we have been closed, have been extended and are now valid until 31/12/2021. With our vouchers, you don’t need to have taken the experience before the expiry date, you just need to have used your voucher code to book before the expiry date.

If you have a voucher purchased from a third party, such as Virgin Experiences, you will need to contact them directly.

Production of our gin has not stopped at any point, and operators in high vis orange clothing may be seen around our site. They are responsible for making gin, and therefore a 2m social distance must always be maintained and the operators must not be approached.

If you are booked onto an experience that is no longer available, your voucher can be used to book one of our experiences that is available, and any credit left on your voucher can be spent in the Gin Shop whilst on site, or on our online gift shop. Furthermore, if the experience you want to book exceeds the value on your gift voucher, you can top up your payment with cash.

This voucher can now be redeemed against our Discovery Experience (which is currently a fully hosted tour), and you will be given a free gift on departure.

If you have an annual pass/members’ club pass that expired between 13th March 2020 and 20th July 2020, please email us at hello@bombaysapphire.com so we can arrange for an extension to your membership.

Please do not attend the distillery if you are showing any symptoms of COVID 19. All guests will be temperature checked on arrival and asked to sign to confirm that you do not have symptoms.
If you have symptoms, please get in touch with us at hello@bombaysapphire.com and we will arrange to move your booking.

If your booking is cancelled due to a national lockdown, we will be in touch to arrange a refund back to original payment method or a rebooking of your experience. Once we have made contact with you your request will be processed within 10 working days. (Please note that if your booking has been made in part with gift card/voucher and part cash, this will have to be fully refunded to gift voucher. If you choose to have your experience refunded to e-voucher this cannot be exchanged for cash at a later date.)

Take a look below to view a selection of photos of the new measures in place. We look forward to welcoming you!