Terms & Conditions
Please don’t hesitate to get in touch if you have any questions or queries regarding our below Terms & Conditions.
BOOKING TERMS & CONDITIONS
INFORMATION ABOUT US
Tours, experiences and events (“Experiences”) at The Bombay Sapphire Distillery (the “Distillery”) are operated by John Dewar & Sons Limited (“we”, “the company”, “The Bombay Sapphire Distillery”). John Dewar & Sons Limited is registered in England, Bacardi Martini Ltd, 12 Francis Street, London, SW1P 1QN, with registered company number 00613551. The following Booking Terms and Conditions, as well as any information contained in the booking form or tickets provided to you, apply to all bookings for Experiences at the Distillery. They shall be deemed to commence upon booking ticket(s) for an Experience.
ONLINE BOOKING SERVICE AND WEBSITE
We will endeavour to ensure that the information displayed on the website is current and accurate. However, we cannot be held liable for any errors. We reserve the right to change or withdraw the Experiences on the website without any prior notice.
YOUR OBLIGATIONS:
Upon booking tickets for an Experience, you warrant that:
- You are 18 years old or over.
- All details you have provided for yourself or other guests are correct to the best of your knowledge.
- The total amount for the booking is able to be paid for in full from the account.
- You will abide by these Booking Terms and Conditions.
CONDITIONS OF ENTRY TO THE EXPERIENCE
All Experiences are subject to availability and may be altered or cancelled at any time. On arrival, you must show the booking code for your party, because proof of payment is required prior to entry to the Distillery. All visitors may be subject to an age check on arrival at the Distillery, so visitors should bring photo identification (“ID”) to the Distillery. We operate a Challenge 25 policy. If our staff believe or suspect any visitor who wishes to consume alcohol is under 25, that visitor will be asked to produce photo ID. In that event, if you cannot produce valid photo ID, you will not be served and you may be asked to leave the Distillery. Valid photo ID in this case can be a passport or a driving license. We cannot accept photos of these documents as proof of ID. Concessions discount (10% discount) is available on Discovery experiences only. To qualify for a concessions discount, you need to prove one of the following: – You are aged 65 or over (photo ID) – Students carrying a valid NUS card – Military personnel (Military ID) Any guests under 18 must be accompanied by an adult over the age of 18. Ticket holders for the Bombay Sapphire Distillery Experiences (including disabled guests and groups) must arrive in the Entrance Hall between the specified arrival times. Latecomers will not be admitted to the Experience except at the absolute discretion of The Bombay Sapphire Distillery. We reserve the right to refuse admission to the Distillery. As a working distillery, we cannot allow visitors with high heels or open-toed shows into the Dakin Still House. Please ensure that you wear sensible footwear to the distillery.
PROMOTIONS
This section gives the details on any specific terms relating to promotions the Bombay Sapphire Distillery is running.
- Promotional codes are only valid for online bookings, and cannot be used in conjunction with any other discount.
- Promotional codes are only valid for the experiences stated. For example, if the promotion dictates that the discount is on Discovery Experiences only, the promotional code cannot be used to book any other experience.
- Promotional codes are only valid up to (and including) the date stated.
- If you have an existing booking at the Bombay Sapphire Distillery, it is not possible to cancel your booking and subsequently re-book using a promotional code.
- All promotions are subject to availability.
COMPLIMENTARY TICKETS
The Bombay Sapphire Distillery has a limited number of complimentary codes valid for distillery experiences for charities and promotional purposes. If you would like to apply for one of these codes, please email hello@bombaysapphire.com. The codes are limited and not every request can be responded to. These codes are valid for 1 year from point of issue, and cannot be resold or exchanged for any monetary value. The above terms and conditions are valid for any ‘two for free’ codes.
PRICES AND PAYMENT
PRICES
The price of any Experience will be as quoted at the time of placing your order on the website www.bombaysapphire.com/distillery. All prices shown are inclusive of VAT. We reserve the right to change the prices of any Experience at any time and without prior notice. The price of your ticket shall be the price set at the time we accept your order. We operate Dynamic Pricing which means the price of tickets may vary, without notice, subject to demand or the day or time of the experience.
PAYMENT
We accept Visa and MasterCard credit cards, Visa Delta and Maestro debit cards and American Express/Diners Card. By booking an Experience, you consent to payment being charged to your credit/debit card. All credit/debit cardholders are subject to validation checks using 3DSecure and may be subject to checks through your banking provider. If your card issuer does not authorise payment, we will not be liable for any delay or non-delivery. All experiences shall be booked and paid for in GBP Sterling.
CANCELLATIONS AND CHANGES TO BOOKINGS
If we cancel your Experience in its entirety, you will be entitled to a full refund for the purchase price of the Experience. We will use reasonable endeavours to be open and operational during published opening hours, but we reserve the right to close the Experience on any given day or part thereof, whether for security or any other reason, without notice. In the event of total closure, any tickets issued for use only on the day of closure will be exchanged or refunded by The Bombay Sapphire Distillery at the price paid for them, but no further compensation will be paid. From time to time, parts of the Experience may be closed (e.g. for maintenance, events or for technical reasons). Tickets will not be refunded and no compensation will be paid in the event of such closures. If you cancel a booking or do not arrive for a scheduled Experience, tickets cannot be exchanged or refunded unless at the discretion of The Bombay Sapphire Distillery management. Tickets are non-transferable and non-refundable. Any request for a refund or transfer must be made in writing, directed to hello@bombaysapphire.com, this will then be reviewed and is at the discretion of The Bombay Sapphire Distillery management. Only written requests will be considered. You may cancel unused vouchers/gift cards from Bombay Sapphire at any time up to 14 days after the date upon which the voucher was purchased. Please contact us by phone or by e-mail at hello@bombaysapphire.com within the 14 day period and we will provide a full refund. Refunds will be made to the person who purchased the voucher using the same means of payment used for the initial purchase. Once an experience has been booked using the voucher the right to cancel the voucher will be lost. Gift vouchers and cards are valid for 24 months from the point of purchase.
GROUP BOOKINGS
Any group of 12 people or more must be booked in advance by contacting the Bombay Sapphire Distillery. We have a capacity restriction through the Dakin Still House of 25 people, so groups larger than this will be split and timings staggered. Group discounts are not provided on concessions tickets. For guests who qualify for concessions tickets, the group will be provided with the greater of either the group discount, or the concessions discount.
OUR LIABILITY
If you suffer losses as a result of The Bombay Sapphire Distillery breaking these conditions, our liability is strictly limited to the purchase price of the Experience you purchased. We are not responsible for any loss of profit, loss of business, loss of goodwill, or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of in connection with the Experience. Notwithstanding the foregoing, nothing in these terms limits in any way our liability:
- For death or personal injury caused by our negligence;
- Under section 2(3) of the Consumer Protection Act 1987;
- For fraud or fraudulent misrepresentation; or
- For any matter which cannot be excluded by law.
EVENTS OUTSIDE OF OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.
AT THE DISTILLERY
VISITOR HEALTH AND SAFETY
Distillery staff may draw visitors’ attention to certain Health & Safety procedures, to which visitors must adhere.
VISITOR CONDUCT
While at the Distillery, visitors must observe the following:
- No smoking or vaping/use of e-cigarettes other than in the designated smoking area.
- No pets or animals, except for guide dogs and other assistance dogs. We will make reasonable adjustments to the distillery visitor experience to ensure that disabled persons including those with guide dogs and other assistance dogs have a positive experience and, above all else, remain safe. If you are a guide dog assisted person, please contact us in advance highlighting your specific requirements so that we can endeavour to deliver a positive visitor experience.
- No access to any area of the Distillery other than areas designated for access by Visitors.
- We politely request that guests do not consume their own food and drink at the Bombay Sapphire Distillery. (With the exception of water, and food/drink for babies and young children.)
- We reserve the right to remove anyone from the Distillery if their behaviour is considered likely to cause offence or create a nuisance to other visitors or staff.
SECURITY
In the interests of safety, visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by TBSCL to be dangerous or unsuitable will be denied entry or removed from the Experience. The cloakroom may be used to store bags and belongings. TBSCL accepts no responsibility for loss, theft or damage to any personal belongings brought into the Experience whether stored in the cloakroom or elsewhere.
PHOTOGRAPHY
Flash photography and video recording is strictly prohibited within the Still Houses. When in the Dakin Still House and India House, for safety reasons mobile phones, cameras and any electrical equipment must be switched off. From time to time TBSCL or other authorised third parties may carry out photography or other recording at the Distillery and any images or recordings may feature visitors. Visitors consent to the use of such images by TBSCL in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with TBSCL and/or any authorised third party.
ACCESSIBILITY
All spaces within the Bombay Sapphire Distillery Experiences are fully accessible, however there are some restrictions within the Dakin Still House. Electric wheelchairs and mobility scooters will be unable to pass through the Still House but there are manual wheelchairs at the entrance hall. If you have any requirements for special assistance please contact us in advance to ensure we can receive you and ensure you get the best possible experience.
HEARING IMPAIRED ASSISTANCE
The Experience is navigated using an interactive map to access audio and visual content. For visitors with hearing impairments, we can offer a written script of any audio clips on request.
VISUALLY IMPAIRED ASSISTANCE
No pets or animals can enter the distillery, except for guide dogs and other assistance dogs. We will make reasonable adjustments to the distillery visitor experience to ensure that disabled persons including those with guide dogs and other assistance dogs have a positive experience and, above all else, remain safe. If you are a guide dog assisted person, please contact us in advance highlighting your specific requirements so that we can endeavour to deliver a positive visitor experience. There are hand rail extensions and contrasting floor textures throughout the Distillery. Please note that the lighting levels within some of the rooms are low and in others which have windows extremely bright.
CARERS
The Distillery operates a Free Carers Policy, whereby it offers a free carer ticket to any customer who requires essential assistance to visit our Distillery. Carers who have received a free carer ticket are not entitled to a complimentary cocktail at the end of the experience, but can purchase additional cocktails if they wish.
GENERAL
We also reserve the right to refuse to process a transaction for any reason. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question will not be affected. These terms and conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these terms and conditions. Any contract between you and us pursuant to these terms and conditions will be binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent. The European Commission Online Dispute Resolution Platform may be accessed by clicking on the following link: EC Online Dispute Resolution These terms and conditions are governed by and construed in accordance with the Laws of England and Wales and you can bring legal proceedings in relation to the agreement between us in the courts of England and Wales. If you live in Scotland you may alternatively bring legal proceedings in the Scottish courts and if you live in Northern Ireland you may alternatively bring legal proceedings in the Northern Irish courts.